Privacy Policy

We're pretty straightforward about this. Your information helps us:

• Respond to Your Inquiries: When you contact us, we use your details to actually answer your questions and discuss potential projects.
• Deliver Our Services: If we're working together, we need your info to design, plan, and execute your sports facility or entertainment venue project.
• Keep You Updated: Project milestones, industry insights, or updates about our work that might interest you. You can opt out anytime.
• Improve Our Operations: Understanding how people use our site helps us make it better and more useful.
• Legal Compliance: Sometimes we're required to keep certain records for regulatory or contractual reasons - comes with the territory of professional architecture work.

We don't sell your data to third parties. That's not our business model, and frankly, it'd be a pretty lousy thing to do.

Data security isn't just a checkbox for us - it's pretty important when you're sharing project details and business information:

• Secure Storage: We use encrypted servers and secure databases. Your information isn't just sitting around in some unprotected folder.
• Access Controls: Only team members who actually need access to specific information get it. Not everyone in the office can see everything.
• Regular Updates: We keep our systems updated and follow current security best practices.
• Secure Communications: Our website uses SSL encryption, and we're careful about how we transmit sensitive project information.

That said, let's be real - no system is 100% bulletproof. We do our best to protect your information, but we can't guarantee absolute security. If we ever experience a breach that affects your data, we'll let you know promptly.

We don't pass your information around, but there are some situations where sharing is necessary:

• Project Partners: If you're working with us on a project, we might need to share relevant details with engineers, contractors, or other consultants. Only what's needed for the project.
• Service Providers: Companies that help us run our business - like hosting providers, email services, or project management tools. They're contractually obligated to protect your data.
• Legal Requirements: If we're legally required to disclose information by Canadian authorities or courts, we'll comply. We'd prefer not to, but sometimes there's no choice.
• Business Transfers: If Solcario Arena gets acquired or merged (not planning on it, but you never know), your information would transfer to the new entity.

We'll always be selective and careful about who gets access to client information.

Yeah, we use cookies. Not the edible kind, unfortunately. Here's what's happening:

• Essential Cookies: These keep the site working properly. You can't really turn these off if you want the website to function.
• Analytics Cookies: Help us understand how people use our site - which pages are popular, where people are dropping off, that sort of thing. We use this to make improvements.
• Preference Cookies: Remember your settings so you don't have to keep entering the same information.

Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make parts of our site less functional.

It's your information, and you've got rights regarding how we handle it:

• Access: You can ask to see what information we have about you. We'll provide it in a reasonable timeframe.
• Correction: If something we have is wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your information? We can do that, unless we're legally required to keep it for contract or regulatory reasons.
• Opt-Out: Don't want marketing emails? There's an unsubscribe link in every message, or just shoot us an email.
• Data Portability: Need your information in a format you can use elsewhere? We'll provide it when feasible.

To exercise any of these rights, contact us at info@solcarionarena.info or call (416) 555-0187. We'll respond within a reasonable time.

We don't keep information forever - that'd be weird and unnecessary. Here's our general approach:

• Active Projects: We keep all relevant information for the duration of the project and through the warranty period afterward.
• Completed Projects: Project files are retained for several years as required by professional regulations and in case questions come up down the road.
• Inquiry Information: If you reached out but we didn't end up working together, we'll keep your contact info for a reasonable period in case you circle back.
• Marketing Lists: If you've opted in to communications, we'll keep your info until you ask us to remove it.

When we do delete data, we make sure it's actually gone - not just sitting in some backup file indefinitely.

Our website might link to other sites - project partners, industry resources, that kind of thing. Once you click through to another site, their privacy policy applies, not ours. We can't control what they do with your information, so it's worth checking out their policies if you're concerned.

We try to only link to reputable sites, but we're not responsible for their privacy practices or content.

We're based in Toronto, Canada, and most of our operations are Canadian. However, some of our service providers (like cloud hosting or software tools) might be based in the United States or other countries. When your information is processed or stored outside Canada, it's subject to the laws of those jurisdictions.

We work with providers that have solid privacy and security practices, but it's something to be aware of. Canadian privacy laws are pretty strong, but other countries have different standards.

Privacy laws and our business practices evolve over time, so we might update this policy occasionally. When we make significant changes, we'll update the date at the top and let active clients know directly.

For minor updates, we'll just post the revised policy here. It's worth checking back once in a while if you're interested in staying current.

Got questions about this privacy policy or how we handle your information? We're here to help.

We'll do our best to address your concerns promptly. If you're not satisfied with our response, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.